Privacy Policy
Ito Kanpo Pharmaceutical Co., Ltd. (hereinafter referred to as "the Company") deeply recognizes the importance of our customers' personal information in the manufacture and sale of our products and the provision of our services. In order to comply with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and to appropriately manage and use the personal information entrusted to us by our customers, we have established the following privacy policy.
1. Acquisition of personal information
Our company will acquire the following personal information through appropriate and fair means.
Information provided directly by customers
Name, address, phone number, email address, date of birth, gender, purchase history, inquiry details, etc.
Information obtained from social media and external services
When customers follow, like, comment, or send messages on our official social media accounts (Instagram, X, YouTube, TikTok, LINE, etc.), we collect publicly available profile information (user ID, name, photo, etc.) and identifiers such as LINE information.
Information to be automatically retrieved
Website browsing history, IP address, browser type, access date and time, and other usage information obtained through cookies, etc.
2. Purpose of using personal information
Our company will use the personal information we collect within the scope of the following purposes.
- Shipping of products, payment processing, and provision of after-sales service.
- Notifications regarding new products, services, campaigns, surveys, etc. (including email, direct mail, and social media messages)
- Statistical data analysis for product development, service improvement, and marketing activities.
- Responding to customer inquiries and consultations
- Information provision regarding products and services handled by our company and group companies.
- Drawing of winners, notification of winners, and shipment of prizes for campaigns conducted via social media.
- Delivering optimal advertisements (targeted advertising) based on customers' interests and preferences.
3. Shared use of personal information
In order to provide comprehensive services across the entire group, we may share personal information as described below.
| Items to be shared | Name, address, phone number, email address, purchase history, social media account information, inquiry details |
|---|---|
| Scope of joint users | Our company and our group companies |
| Purpose of shared use | For the provision, guidance, and management/risk management of products and services by each company in the group. |
| Chief administrator | Ito Kampo Pharmaceutical Co., Ltd. (Address and representative's name are as stated in the company profile on our website.) |
4. Providing information to outsourced service providers (sharing information with external companies)
Our company may entrust all or part of the handling of personal information to external third parties to the extent necessary to achieve the purpose of use. In this case, our company will provide necessary and appropriate supervision to the entrusted party.
Examples of tasks to be outsourced
- Delivery services: Outsourcing to delivery companies for shipping goods, gifts, etc.
- Advertising and marketing services: Outsourcing of services such as ad distribution, social media management, and data analysis to advertising agencies, consulting firms, etc.
- Information distribution services: Printing and sending direct mail (DM), outsourcing to email newsletter distribution companies, etc.
- Payment processing: Outsourcing to a third-party company for credit card payments, etc.
5. Cookies and Information Acquisition
Our website uses cookies to improve user experience, enhance the site, and deliver advertisements.
Use of analysis tools
Our company uses tools such as Google Analytics to analyze how customers use our website. This includes collecting attribute information in a way that does not identify individuals.
Advertisement delivery
Our company may use advertising services provided by social networking platforms (such as Meta, X, and Google) to display advertisements based on your past browsing history and other factors.
Rejection settings
Customers can disable cookies through their browser settings. They can also use the opt-out methods provided by each advertising provider. However, some services may not function correctly in such cases.
6. Special provisions regarding the use of social media, etc.
- If you post or comment on our social media accounts, that content will be treated as public information.
- Information obtained through LINE official accounts will be used for message delivery and service optimization, within the scope of your consent.
- For the privacy policies of each social media platform, please refer to the respective service providers' regulations.
7. Provision to a third party
Except as required by law or when disclosing information to a business partner to the extent necessary, we will not provide personal information to third parties without the customer's consent.
8. Safety Control Measures
Our company implements organizational, human, physical, and technical security measures and provides appropriate supervision to prevent the leakage, loss, or damage of personal information.
9. Procedures for disclosure, correction, suspension of use, etc.
We will respond appropriately to requests regarding the disclosure, correction, addition, deletion, suspension of use, erasure, and cessation of provision to third parties of personal data held by our company, in accordance with the law.
10. Contact Information
For inquiries regarding this policy, please contact us at the address below.
Ito Hanpo Pharmaceutical Co., Ltd.
Address: 2-4-1 Nagatahigashi, Higashiosaka City, Osaka Prefecture 577-0012
Phone Number:06-6748-9000
Reception hours: Monday to Friday (excluding public holidays)~