Ito Chinese method to know by keyword
Client Satisfaction Score
In a survey of customers who have used Ito Kanpo Pharmaceutical products, 83%#1Those who answered "satisfied" responded. According to a survey by the Consumer Affairs Agency, the satisfaction rate for general health foods was 70.5%.#2This is a considerably higher figure compared to the previous one.
#1 ~ This figure represents the average satisfaction level (sum of "satisfied" and "somewhat satisfied") across all products, as determined by customer surveys.
*2 "Survey on Consumer Use of 'Health Foods' (Questionnaire Survey)"~According to the Consumer Commission.
Number of products
4,625point
To date, we have developed and provided a total of 4,625 products. Leveraging the knowledge we have cultivated across a wide range of categories, including supplements, foods, and quasi-drugs, we continue to propose optimal solutions to the unique health challenges of each individual.
*~Total number of products shipped
Place of origin
From all over the world
Bringing the power of nature to our customers.At Ito Kanpo Pharmaceutical, which is particular about raw materials, we continue to search for high-quality materials not only in Japan but also in the mountains and the sea around the world.
Commitment
Blending amount
We are designing products in the best possible shape by verifying the unique effects of the materials, the effects of composite materials, and the blending amount that can bring out the effects.
Cheap
Best price
At Ito Kanpo Pharmaceutical, we can do everything in-house, from the procurement of compounding ingredients to product manufacturing and final packaging.Therefore, it is possible to provide high quality products at the best price.
Quality
Pharmaceutical quality
The factory of Ito Hanpo Pharmaceutical has obtained a "pharmaceutical manufacturing license" that requires high quality.Utilizing that know-how, we carry out high-level quality control for all products.
Number of stores that carry the product
50,650store
Our own brand is available at over 5 stores nationwide, including drugstores and mass retailers. We aim to be "the closest presence to your daily life," so that you can pick up what you want at a store near you whenever you need it.
*Total number of stores selling our own brand as of that time.
Number of shipments
5.5Over 100 million pieces
The total number of products we have shipped has exceeded 550 million. This number is proof of the trust we have built by supporting the lives of each and every customer. We will continue to support healthy daily living with unwavering quality.
*~Cumulative shipment quantity
History
Established60Above
The business was originally opened in Doshomachi, Osaka, as a wholesale dealer of traditional Chinese medicine, but it closed due to the war.
Since restarting, we have been fortunate to receive the patronage of many customers.
OUR MISSION
Healthy life expectancy
To help customers extend their "healthy life expectancy (the period during which they can live a healthy life)" as much as possible.That is the most important wish of Ito Kanpo Pharmaceutical.
Product improvement
Emphasis on word-of-mouth communication
We consider customer feedback, such as questionnaire postcards (attached to products), websites, and inquiries by phone, first and reflect them in product improvements.
Sponsored
FC Osaka
We have entered into a top partner agreement with FC Osaka because we want to support sports activities where "health" itself has great potential, and to support everyone who is taking on the challenge of extending healthy life expectancy.
To the whole world
Sales in 24 countries
Beyond Japan, Ito Kampo Pharmaceutical's products are now distributed in 24 countries worldwide. We continue our proactive international outreach, understanding the diverse needs of each country, and striving to contribute to the health of people around the globe.
Kuromaru-kun
Kuromaru-kun
Our official character, "Kuromaru-kun," joined the company to play a key role in enhancing our interactions with customers. We aim for him to be a character loved by everyone, from children to the elderly.
